Refund / Return Policy

1. Scope of policy application

Due to the special nature of the goods, all sold automotive accessories (including but not limited to parts, cleaning products, electronic devices, etc.) are not eligible for return, exchange or refund, except in the following exceptional circumstances:

The goods were damaged during transportation (photo evidence is required).

The received goods are seriously inconsistent with the order description (such as incorrect model/function).

2. Exceptional case handling process

If the above exceptional conditions are met, please follow the steps below:

Contact customer service: Send an email to archoacle@ucarsupplies.com within 48 hours after receiving the goods, along with the order number, problem description and clear evidence (such as photos/videos);

Review and confirmation: We will verify and notify the processing result by email within 3 working days.

Solution: After confirming the responsibility, we will offer exchange or partial compensation (the specific plan depends on the situation).

3. Precautions

Customized products: Personalized customized products (such as engraved and specially sized ones) are not subject to return or exchange.

Sealed packaged goods: For hygiene and safety reasons, opened care products (such as engine oil and cleaning agents) are non-returnable and non-exchangeable.

International orders: Tariffs or losses arising from cross-border transportation shall be borne by the buyer.

4. Disclaimer

Order issues caused by the buyer’s own reasons (such as choosing the wrong model or subjective dissatisfaction) are not subject to this policy.

It is recommended to check the parameters on the product detail page before placing an order, or consult the customer service via email to confirm compatibility.

5. Contact Information

If you have any questions, please contact us through the only official channel:

📧 customer service email: archoacle@ucarsupplies.com

⏰ processing time: reply within 24 hours on working days